Service Animal
A service animal is individually trained to perform disability-related work or tasks for a person with a disability and is welcome in our office.
Emotional Support Animal / Pet
An emotional support animal provides comfort or companionship but is not trained to perform a specific disability-related task. Emotional support animals and pets are generally not permitted in the clinical office.
What Counts as a Service Animal?
Under the Americans with Disabilities Act (ADA), service animals are typically dogs that are individually trained to perform work or tasks for a person with a disability. Examples include:
What May Our Team Ask?
In accordance with the ADA, our team may ask two questions to determine if an animal is a service animal:
- 1Is the animal required because of a disability?
- 2What work or task has the animal been trained to perform?
We do not require a certificate, vest, ID card, or disclosure of the person's diagnosis.
What We Ask of Handlers
- The animal remains under control at all times.
- The animal is leashed or otherwise effectively controlled.
- The animal stays with the handler.
- The animal does not roam freely in the office.
When a Service Animal May Be Asked to Leave
A service animal may be asked to leave if the animal:
- Is out of control and the handler does not take effective action to control it.
- Is not housebroken.
- Poses a direct threat to the safety of others.
- Substantially interferes with patient care or clinical operations.
Waiting Location Guides
If a support person is accompanying you with an animal that is not permitted in the clinical office, nearby waiting options are available.
