About Telehealth
A telehealth appointment allows you to meet with your provider on your schedule. Appointments can be conducted through the patient portal or using the Pocket Patient App.
Before Your Appointment
- Have your patient portal set up. *The patient portal is only accessible on Google Chrome or Firefox.*
- If you are going to use a mobile device, download the pocket patient app.
- Check and see that your microphone and camera are working.
- Ensure that you have a reliable internet connection.
- Make sure that you have a quiet place free from noise or distractions to conduct the appointment.
Follow the instructions below:
Using the Patient Portal
*Note: You will need to use Chrome or Firefox from a desktop or laptop computer with a webcam
- You will receive an email, as well as a text message when the provider is ready.
- Navigate to the Patient Portal login. Enter your Patient Portal credentials to log in.
- Upon login, the under Video Visit, select Join Video Visit to be connected to the Provider.
Note: The video chat link provided is valid for 5 minutes from the time the video chat is launched. If you do not join the visit within 5 minutes, then your appointment will be rescheduled.
Using The Pocket Patient App
Apple
- After you schedule your appointment, you will receive an email with instructions on how to download the Pocket Patient app on to your phone.
- Download the app from the App Store.
- Open the app.
- You will receive a pop-up asking to Allow Push Notifications. It is highly recommended to receive notifications for updates.
- Enter the practice URL, your username, and password to log into the app. These are the same credentials for accessing the patient portal.
- Practice Url: azhear.ema.md
- During the first login, you will be presented with a Telehealth Terms of Service and Privacy Policy consent form. Click Agree.
- Select Get Started to access the appointments screen where you can join the visit once it is initiated by the provider.
- When it is time for your visit, you will receive an email, as well as a text message, indicating the provider is ready. If you enabled notifications on your device, then you will also receive a notification. Click the link.
- Once the PocketPatient application is launched, you will be asked to authenticate with your Last Name and Date Of Birth (MM/DD/YYYY).
- After logging into the PocketPatient application, select Join Video Visit.
- You will be prompted to allow access to your microphone and speaker. Click Allow.
Android
Note: The video chat link provided is valid for 5 minutes from the time the video chat is launched. If you do not join the visit within 5 minutes, then your appointment will be rescheduled.
- After you schedule your appointment, you will receive an email with instructions on how to download the Pocket Patient app on to your phone.
- Download the app from the Google Play Store.
- Open the app.
- You will receive a pop-up asking to Allow Push Notifications. It is highly recommended to receive notifications for updates.
- Enter the practice URL, your username, and password to log into the app. These are the same credentials for accessing the patient portal.
- Practice Url: azhear.ema.md
- During the first login, you will be presented with a Telehealth Terms of Service and Privacy Policy consent form. Click Agree.
- Select Get Started to access the appointments screen where you can join the visit once it is initiated by the provider.
- When it is time for your visit, you will receive an email, as well as a text message, indicating the provider is ready. If you enabled notifications on your device, then you will also receive a notification. Click the link.
- Once the PocketPatient application is launched, you will be asked to authenticate with your Last Name and Date Of Birth (MM/DD/YYYY).
- After logging into the PocketPatient application, select Join Video Visit.
- You will be prompted to allow access to your microphone and speaker. Click Allow.
Note: The video chat link provided is valid for 5 minutes from the time the video chat is launched. If you do not join the visit within 5 minutes, then your appointment will be rescheduled.