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Dr. Jacob Iveland – Being Both the Patient and the Doctor

 In Podcast

Dr. Jacob Iveland is a young but experienced audiologist, currently working as one of the Doctors of Audiology at South Bay Hearing. His family has struggled with hearing loss for generations, and at the age of three, Dr. Iveland was diagnosed with moderate to severe inner ear hearing loss. Since then, he has worked to help others like him achieve independence and comfort in their lives.

Dr. Iveland received his doctorate in audiology from the University of the Pacific. While there, he worked as a student doctor and intern at establishments including the California Hearing Center and San Francisco Audiology. He joined the staff at South Bay Hearing in 2019 where he specializes in cochlear implants and bone-anchored hearing aids (BAHA).

Here’s a glimpse of what you’ll learn: 

  • Dr. Jacob Iveland talks about his hearing loss and how it led him to audiology
  • What are some of the unique struggles and frustrations of those with hearing loss?
  • What makes cochlear implants such valuable tools?
  • Strategies for dealing with background noise and hearing loss
  • Dr. Iveland shares his favorite patient story
  • Common roadblocks for getting treatment — and how to overcome them

In this episode…

As a doctor, it can be hard to know exactly what your patient is feeling. In the field of audiology, most doctors can hear perfectly fine. This inevitably leads to a barrier in communication which can be hard to overcome. No matter how much time is spent in college or training, it can’t compare to walking in their shoes. Fortunately for Dr. Jacob Iveland, he is able to do exactly that.

At the age of three, Dr. Iveland was diagnosed with moderate to severe inner ear hearing loss. In fact, hearing loss has run in his family for generations. His familiarity with hearing issues has carried over into success in his practice as an audiologist. This gives him a unique perspective on treatment that can only come from firsthand experience. Want to find out more?

Dr. Mark Syms interviews Dr. Jacob Iveland, a Doctor of Audiology at South Bay Hearing, to see how his hearing loss has influenced him as an audiologist. They discuss the value of cochlear implants, how to work with patient expectations, and the struggles he shares with his patients. Dr. Iveland also describes his journey as an audiologist and the people who inspired him along the way.

Resources mentioned in this episode

Sponsor for this episode…

This episode is brought to you by the Arizona Hearing Center.

The Arizona Hearing Center is a cutting-edge hearing care facility providing comprehensive, family-focused care. Approximately 36 million Americans suffer from some sort of hearing loss, more than half of whom are younger than the age of 65. That’s why the team at the Arizona Hearing Center is focused on providing the highest-quality care using innovative technologies and inclusive treatment plans. 

As the Founder of the Arizona Hearing Center, Dr. Mark Syms is passionate about helping patients effectively treat their hearing loss so that they can stay connected with their family and friends and remain independent. He knows first-hand how hearing loss can impact social connection and effective communication. By relying on three core values—empathy, education, and excellence—Dr. Syms and his team of hearing loss experts are transforming the lives of patients. 

So what are you waiting for? Stop missing out on the conversation and start improving your quality of life today!  

To learn more about the Arizona Hearing Center, visit https://www.azhear.com/ or call us at 602-307-9919. We don’t sell hearing aids—we treat your hearing loss.

Episode Transcript

Intro  0:04  

Welcome to the ListenUp! podcast where we explore hearing loss, communication, connections, and health.

Dr. Mark Syms  0:17  

Hey everybody, it’s Dr. Mark Syms here. I’m the host of the ListenUp! podcast where I feature top leaders in healthcare. This episode is brought to you by Arizona Hearing Center, I help patients to effectively treat their hearing loss so they can better connect with their family, friends and remain independent. The reason I’m so passionate about this is I lost my brother Robbie twice, first to the hearing loss from radiation to his brain tumor. It took his hearing gradually in his 20s 30s and 40s. And I watched how it affected him. And then again he succumbed to the the side effects of the tumor. I care of only four years, I’m the E of ENT and I’ve performed over 10,000 surgeries over the past 20 years. I’m the founder of Arizona Hearing Center and I’ve written a book called Listen Up, you can go to www.listenuphearing.com to learn more about the book. And in terms of my clinical practice, you can go to www.azhear.com. I’m really excited. Today I have Jacob Iveland. He’s a Doctor of Audiology at South Bay Audiology. He joined South Bay several years ago, he obtained his Bachelors of Arts degree in Speech Language Hearing and science at University of Minnesota and then got his doctorate at University of Pacific. He’s extremely passionate about cochlear implants and we’re gonna have a great time exploring that today. He’s also volunteered at Northern Voices School, which is a oral listening school for hearing impaired children to learn how to use their listening and spoken language. In his free time Jacob enjoys traveling beach volleyball, kickball trivia nights watching Netflix and playing songs on his guitar. I’m really excited to have you here. Jacob, welcome to ListenUp! Thanks for coming on.

Dr. Jacob Iveland  1:49  

Yeah, glad to be here. 

Dr. Mark Syms  1:50  

That’s great. So you know, Jacob, one of the questions I love to ask people is, you know, I’m always I love to hear their story of, you know, you’re you’re a Doctor of Audiology. How did you get here? What led you to making that decisions? What what what sparked your interest?

Dr. Jacob Iveland  2:02  

It’s personal for me. So I was actually born with a hearing loss and both of my ears. And I’ve been wearing hearing aids since the age of three. So hearing aids and hearing loss, and it’s something I’ve known for a very long time. It does run in my family. So my dad also wears hearing aids. He’s one of my patients. My uncle wears hearing aids and one of my patients, my art needs hearing needs. My grandma, if she was still alive would be one of my patients. So one day when my kids, when I do have kids, I will likely be their audiologist, well, I’m just born to my family. It’s something that, you know, I’ve known throughout my whole life, and then my audiologist growing up, Nick was live to block down for me. And so him and I just had a really solid relationship. And he been a instrumental part of my education all the way through my The moment I did receive my diploma for audiology. So that’s kind of why I do what I do is very personal. I wanted to make sure I was being taken care of, you know, with my own hearing, and I wanted to provide that for my family. 

Well, that’s great. It’s almost like you were always destined to be an audiologist. 

In fact, in, in graduate school, you learn about what’s called an Individualized Education Plan, and IE, any child with a disability has one. And when I learned about that, like, you know, I remember hearing about IPS when I was in school, so I called my school districts up and ask them for my IP, and they gave me a document about this thick. Yeah, he took me about two days to read through it. And in a report, when I was in third grade, they asked me what I wanted to be in it said, I want to be an audiologist. 

Dr. Mark Syms  3:49  

So truly, were destined to be an audiologist. But that’s great, because it implies that that was the person you found helping you the most, and you want it to be that same helping type of individual I assume that’s the the nature of it. Yeah. That’s, that’s really wonderful. And so as somebody who has hearing loss, you, let’s say you have the insider secrets, I’m kidding a little but you have the insight. So as an individual who has treated hearing loss, like what would be some of the insights you would pass on to people that you get like, so, you know, I don’t have hearing loss, right. And so I try to understand it, but like if somebody said, okay, you walk the walk, you talk the talk, what are some of the insights that some other people who don’t have hearing loss have that you’ve kind of come to realize as somebody who suffers hearing loss and treatment? 

Dr. Jacob Iveland  4:39  

I think the insight is a lot of hearing individuals don’t realize how frustrating it is to miss something that wasn’t important. An example of that is I will get frustrated with my own parents. They will say something to me. And I will say I’m sorry to hear that, can you say it? And they will say, Oh, nevermind, it wasn’t important. That is the most frustrating thing you can say to someone with hearing loss, it doesn’t matter if it wasn’t important. Just the fact that we were not able to participate in that conversation. And now, you’ve chosen to never let us to participate, if that can be a hard thing to deal with. And so I think that’s something that my patients, I can relate with them on that because it’s not something that hearing person realizes is important. You know why it wasn’t important when I said, Why do you need to hear it again, doesn’t matter what you said, it’s just the fact that I want to be able to hear the word that you said. And then if that makes any sense? 

Dr. Mark Syms  5:39  

Well, life’s about the little moments, right? The little things, right? And that not everything we say to each other is monumental, right? I mean, it’s not like stop. I’m gonna say something profound. It’s the little things in life that make us connected. Right, that so I think that’s what you’re alluding to, right? Yeah. Yeah, I tell patients that hearing loss is like baseball. But it’s harder, because in baseball, you get three strikes, and in hearing loss, you get to so you know, you say something, somebody says something, you say what, they repeat it, you say, huh, and then they say, forget it. Now you’re, you’re describing one strike, you’re only getting one strike. But it’s it’s no more than two people want repeated after two. And I think that’s what you’re you’re experiencing. 

Dr. Jacob Iveland  6:19  

I think another thing that my perspective puts it at ease for patient is, I don’t like to recommend a solution or a product that I have not tried, personally. And so usually, whenever there’s a new release, I always, you know, put it on myself first wear it for a couple of weeks, just so I can get the nuances of how to adjust it on your own, you know, to understand what is happening in a noisy environment so that when someone is told that they need hearing, help with their hearing, and they’re deciding to move forward in the process, they can move forward knowing that the person that they’re moving forward with knows exactly what they’re going to experience. And if they experience something in a negative way, they know how to adapt to it if they feel something in a positive way that we can both share in that, you know, experience. So I think that given me a nice insight that I do experience all of my hearing and application before I just meant the other than courtroom, but I can’t experience that. 

Dr. Mark Syms  7:20  

Right? Yeah, it’s great. So just no names. If there are any that you’ve worn, you’re like, Nope, not gonna use it. 

Dr. Jacob Iveland  7:27  

Umm, with no names? 

Dr. Mark Syms  7:30  

No, don’t don’t mention the names of the devices. But Have there been hearing aids that you’ve tried? You’re like, Nope, I’m not going to use this hearing. 

Dr. Jacob Iveland  7:36  

There definitely are. 

Dr. Mark Syms  7:37  

Okay. I mean, again, that’s not something I experience. Right. So you know, it’s, it’s an it’s a, it’s an interesting insight in terms of other things. So one of the things you said in the pre interview is that you’re passionate about cochlear implants. And I assume some of that stems from your own hearing loss. But tell me your pathway or your journey to that in terms of why it’s a wonderful passion. I’m not saying it’s not I’m just curious about how you got there. I love the story. 

Dr. Jacob Iveland  8:05  

I think, um, you know, I’ve always known hearing aids. And that worked for me, I work for to hear to hearing aid manufactured at one point in my life, and it worked for me, I know a lot about it. And then all sudden, you start to learn more about cochlear implants, and you realize how much more they can benefit a patient who’s not benefiting from hearing aids. I think the thing that really sparked my interest was a couple years ago at an audiology conference, I sat in on a cochlear implant session where I wanted to learn more about cochlear implants. And I think at some point in the session, and I’m probably going to get some of these stats wrong, but you’ll get the general picture. They said that in America, we have about 50 million people with hearing loss, right? Out of those 50,000,0, 15% or so, have severe to profound hearing loss. That’s about seven to 8 million people. Of those seven to 8 million people. Most of them are probably cochlear implant candidates, I would say most of them are. And the presentation said that only about five to 10% have ever even been told that they might be a cochlear implant candidate. And I just thought that was a pretty amazing statistic that millions and millions of people who could be benefiting from a cochlear implant, have never even heard of it, or even have been told that they might be a candidate. And so that’s why I’m so interested in it because I’ve seen, you know, I’ve seen patients, my own patients who are struggling in hearing aids, and if we can get them to, you know, understand a cochlear implant and realize that, you know, a surgery can really catapult them in their healing period, and then I’m going to do it and so I think I my goal is to try to take that 10% and kind of make it a lot larger and really let people know you know if they have hearing loss within a range that’s going to be difficult for hearing aids. And let’s talk about input. Let’s have a real conversation about it.

Dr. Mark Syms  10:05  

Yeah, so the the, the sad part is is, is the rate of people entering into candidacy is greater than the rate of people being implant. So you know, and so if you look at any disease COVID-19, or something like that, that’s when it’s in the pandemic phase, right? When the incidence is is outgrowing the rate of treatment. And so it is an expanding pool. And I think you’re absolutely right about awareness. And so when you explain to patients, you know, a cochlear implant, like how do you try to communicate them the difference between hearing it and a cochlear implant?

Dr. Jacob Iveland  10:45  

I like to talk about the full spectrum of what we can do for hearing loss. I do use a chart and, you know, I think it helped patients understand you’re when you’re just starting out, you have just a mild loss, you really can get by with something, you know, low cost, you know, you don’t need all the bells and whistles, then you can really notice the significant improvement in your quality of life, eventually your hearing loss is getting a core and your your needs are going to be more demanding. And so just the hearing aid by itself is going to be perfect. 

Dr. Mark Syms  11:18  

Right? 

Dr. Jacob Iveland  11:19  

Then there’s another spectrum where hearing gets even more challenging, and you need to you need the use of additional accessories, need to give your spouse a microphone or you need to connect something to your TV, which tell me successful with hearing aid, you just need a little bit of a dish. And there becomes a point when none of that works. And that’s when an implant is really the next step, like kind of a layout. You know, this is either all the solutions. And you tried all of these, and we’re still not getting to a point where you’re you’re hearing the way you want to, you know, there’s one solution left. And that was, that’s when I started talking about it. And they often lean on my previous patients, you know, patients who have gone through and through it, and I do share the results. I say, you know, for example, one of my patients in our 40s be with her hearing aids with understanding 30% 33% of the word being said, and then within five weeks after being activated with her implant, she’d now at 92%. Right? He’s a rock star patient. And within five weeks being able to do that, you know, Yes, she’s young, and she’s in her 40s. And she was able to do that well that quickly. But she was motivated to the whole process. And if someone’s motivated enough, and you really want to hear better than you can potentially get there, too. So I I oftentimes rely on my patients who are have done well, to help, you know, patients, you know, get through that barrier of considering a cochlear implant.

Dr. Mark Syms  12:55  

Yeah, we tell our patients that it needs practice, right? In other words, it’s it’s an instrument that you have to learn how to use and so the people are motivated, do that. And, you know, obviously, there is a cognitive capacity issue with your patient in the 40s. But it doesn’t mean somebody who’s on the latter half of their life can’t do spectacularly as well, if they’re highly motivated. Right? And so, you know, and then they ask you, you know, what’s the difference between the two in terms of how they work? What do you tell people,

Dr. Jacob Iveland  13:23  

I usually say that when you have perfect hearing, you have 20 pianos that you can play, and you’re going to hear every note of every single piano that you have, when you have hearing loss, you only get one piano, and we’re gonna take away all you know, maybe half the black keys, and like a third of the white keys, still gonna hear a lot of the music, but it’s not going to be all there. When you have an implant. It’s like hearing with boxing gloves. You’re playing a piano with boxing gloves. And you if you do that, in a certain pattern, you can still understand speech really well. And so I say, you know, it’s not going to be as good as if you had normal hearing. If you had enough usable piano keys, you know, hearing aid is going to sound great. But if you have a piano with only four keys, you know, you’re not going to hear well with four keys, you’re going to hear better with with with gloves, and you’re going to be able to hit more key with the gloves. I kind of use that analogy to try to help patients understand you know, how specifically, you know an implant is going to work. I don’t want to give them the illusion that they’re going to get all 20 pianos back and I don’t think they’re going to get even one panel back. But I do believe that even with the lumens, you’re going to hear a lot more. So I kind of use that analogy, right. Compare that to. 

Dr. Mark Syms  14:40  

You know, that’s great. Thanks for sharing it. And so, both, you know, you, you’re hearing a patient’s and your cochlear implant patients. You know, one of the big complaints is hearing in noise, right hearing and background noise restaurants, multiple speakers, parties and stuff like that. What do you tell them about that one, about expectations? Two strategies to improvement. 

Dr. Jacob Iveland  15:02  

Um, the expectation is with noise is that I try to relate it to someone with no hearing loss at all. In Los Angeles, a lot of the restaurants are very fancy, a lot of glass walls, a lot of flat surfaces. Los Angeles, restaurants are hard for a lot of people to hear in. And I say, you know, when you go to a restaurant, and you’re having difficulty with noise, I want you to focus so much on your difficult to actually want you to, you know, try to get a sense of how other people on the table are struggling with the noise to the audio, the odds are that if you’re struggling with the noise-

Dr. Mark Syms  15:42  

Everybody is.

Dr. Jacob Iveland  15:42  

Everyone. I think a lot of people with hearing loss pegs are think of their own situation. 

Dr. Mark Syms  15:48  

And they think they’re the only ones right. 

Dr. Jacob Iveland  15:50  

And so I think a lot of times I recommend, you know, I have my own experience, you know, when I go out with my friends, I always put myself in the middle of the table, no way I can see everyone I’m closest to them. I always try to face my patients when I talk to them. I never type on a keyboard while I’m with my patients, I’m always looking at their face, so that they can see my face and I can see their face, right? And that just important in a noisy situation. So no, no, no matter how much money you’re willing to spend on a hearing aid, you can get the best hearing in the world. And you’re still going to struggle in this situation. And good communication strategies, such as just looking at who you’re talking to, and then asking them to look at you is something I used to help patients. And then another tip that I like to provide is I ask patients, you know, when you have to ask people to repeat themselves, you may get frustrated. And a lot of times patients will say Yes, okay, I’m like, let’s work on that. How can we asked them to repeat what they say without making them frustrated? Let’s tell them what we did here and ask them what we didn’t hear. You say we’re going to go to the restaurant tomorrow, what restaurant did you say? Instead of saying, why did you say? Let them know that you heard part of what they said

Dr. Mark Syms  17:07  

Where you’re actively listening, they want to reaffirm every information that you’re actually paying attention.

Dr. Jacob Iveland  17:13  

So I will work on communications, jazz, and just try to make it. So it’s not all about them. It can be about how they can you know, help other people talk in a better way? Well, 

Dr. Mark Syms  17:23  

Yeah, that’s great. That’s great. And so, you know, I, one of the other things I like to ask people is like, you know, tell me, you know, we all have these patients who come across in our lives who really make a big impact on us, right? You know, I call them patient stories. You know, many of us have a handful, many of us have more, so, tell me one of your favorite patient stories.

Dr. Jacob Iveland  17:42  

Um, so I got many of them. I’m gonna tell you one that happened recently. I had a gentleman come in, and he is in a wheelchair pretty severely impaired. And he had 12 year old hearing aids, actually a 12 year old hearing aid just in one year. And then I asked him where he got, he said, I got it from a buddy. And I was like, Okay, well, what’s going on with your other ear? Oh, there’s nothing you can do with that ear is completely gone. I’m like, Well, why is that? Who told you that? And he told me that the doctor that a very reputable Hearing Center in Los Angeles, said that you can’t hear in that ear. And I said that they recommend a cochlear implant. And they recommend, you know, implantable devices and said, No, they’re just no hearing. And something I’ve learned is not to fully trust everything the patient says. And no matter what I was saying, like there’s nothing that you can do with this ear. I’m only here to get a new hearing aid for the one ear. And I said, Well, I’m going to test your hearing anyways. I’m going to test both yours. And if you’re right, you’re right. It can take me two minutes to do it. No harm, no foul. I tested his hearing. And yes, he was right. He’s got very severe hearing loss. But when I turned the volume up enough for him to listen to speech, he understood about 85%. 

Dr. Mark Syms  19:00  

It’s pretty good. 

Dr. Jacob Iveland  19:02  

Very good. And so I told him and his wife, like you have usable hearing in this ear. very usable hearing and he was filled in I was like, No, like, then why have I gone 20 years and no one told me that he’s had a couple of bad experiences in the past where he was so against, against getting a hearing aid for that year. The patient also suffers from narcolepsy. And at this point in the appointment, he could tell he was about to go out. And he told his wife, you need to take care of the rest of the appointment. So he falls asleep. And him and him, me and his wife start talking and I asked her, are you and he very severely disabled and I asked her I use his power. And she said yes. Okay, we need to make a decision for him. And we’re going to see how he responds. If he doesn’t like it. Then we try. Right. I got him a hearing aid for both ears. I told her I’m like he might not be happy about doing this, but I want you to try to call them down and get them into your next appointment, came in for his next appointment, kind of skeptical about the whole thing, put a hearing in his ear, he had this weird, this weird looking estate and I thought I was I thought he was upset. And he just broke down crying as I was turning the hearing aid on. And he’s he said his wife’s name, and he’s like, I need you to grab my hand. You know, I’m hearing you out of my left ear. And that was from a patient who was extremely stubborn, and not allowing him to, you know, drive the appointment and sticking to my guns, we were able to get him to admit to vulnerability at a time of bidding. So it took us a while to get there. It was confrontational at the front. But you know, we were able to get a solution and just being him clear up the way that he did and realizing that he’d gone 20 years without hearing in the one year was a pretty it was a pretty fun appointment. I think all of us were in tears by the end of it.

Dr. Mark Syms  21:03  

Yeah, that’s, that’s great. That’s why you go to work every day. Right? Those those types of moments. That’s awesome. And, you know, healthy skepticism, right? Not not, you know, total skepticism, but healthy skepticism like, Hey, I’ll measure for myself. And if you’re right, you’re right, that’s awesome. That’s really awesome. Good for you. That’s a great win for him.

Dr. Jacob Iveland  21:22  

And I’m looking forward to seeing him back. And, you know, I think his whole perception of life has completely changed. I think it was really good appointment. 

Dr. Mark Syms  21:33  

That’s why you go to work every day. And so, you know, that’s a that’s why would I say that? That’s a tougher one. Right? You know, that’s a pretty fast I’ll patient have to deal with. And when you talk to patients about their hearing loss, like so what are the common things they say, you know, roadblocks that they say to you, like, what are the more common ones, or more interesting ones you like dealing with?

Dr. Jacob Iveland  21:54  

Maybe, um, the my favorite one absolute favorite one is the vanity. The patients who don’t want us want anyone to know, they have a hearing loss, and they don’t want anyone to see me hearing aids. And I don’t tell everyone, I have a hearing loss. There’s some patients where I like, Okay, I’m gonna, I can tell right away, they’re mad at their main person. And I don’t mention my hearing loss and wait till the very end of the appointment. When they say, you know, I don’t want to hearing aids. I mean, I don’t want anyone to see it. And I’ve been with this patient for, you know, 9070 minutes. And I say, we’ve been together for 6070 minutes, have you noticed my hearing? And then you go, you’re wearing hearing aids, I had no clue. And like it just the reaction I get from patient that it’s just fun for me and for them. And it’s oftentimes it’s the hurdle that gets them over? Well, I guess you can make them small and they’re not, you know, they’re not the big, bulky beige devices that we are so used to seeing our grandparents and you know, 10 15 20 years ago, you really make them pretty small. And that’s just a fun roadblock or a barrier that I have broken down many, many times. 

Dr. Mark Syms  23:07  

That’s great. And what’s your second favorite just out of curiosity? 

Dr. Jacob Iveland  23:11  

Um, I think my second favorite, I think with with your needs, when you do get them, or when patients get them, I would say 98% of them will comment on their own voice. And I, I always say, you know, I’ve worn hearing aids my entire life. And as an audiologist, I get to wear new hearing aids every couple months. And every single pair of hearing aid that I ever have ever worn my own voice sound different for the first couple of days, with each different change with each different change. Oh, interesting. Interesting. Now, there’s always a different way that the hearing aid produced your own voice. And it just sounds different. Because of the digital processing, I assume. Yeah, well, for what or whether it’s occlusion or digital processing, or, you know, fast or slow compression, right, whatever it is, they have all sounded different to mean it takes me a couple days. And so I always tell patients, you know, I’m an expert in hearing aids, I studied them, I’ve worn them, I know all about them. And even I have the symptoms that you’re experiencing. And it does go away, it does get better. And if it doesn’t, it’s really easy to resolve it. So I think that’s a barrier or a roadblock I get sometimes when patients are getting hearing aids for the first time and they’re hearing their own voice for the first time. In a way they haven’t heard unsettling for a lot of people. And if I can, you know, ease them a little bit to you know, have them buy into food, I think with hearing aids, you know, it takes an adaptation period you don’t just put them on like glasses and boom, you’re ready to go. Right even glasses new glasses give me a headache and it takes me a second to adapt to them. And a lot of patients are hoping for this On switch that’s just going to fix your hearing. And if I can explain to them that it takes a little time and with time and with dedication, and you’re going to hear better than that, that helps a lot. 

Dr. Mark Syms  25:12  

Yeah. It’s not like installing an app. Right, right. I mean, there’s there is a certain process to it. That’s great stuff. I really appreciate you sharing that with me, Jacob. So you know, one of the things I also one of the questions I love hearing from people is, you know, say you’re at a award ceremony, you’ve just been given a Lifetime Achievement Award, who do you think like, Who are the people you thank for getting you to where you are today? It sounds like maybe the audiologist from your childhood, but who do you thank, who are the people?

Dr. Jacob Iveland  25:41  

Um, I mean, you’re definitely right about my audiologist. He was there the day I graduated. And so that was someone who played a huge role. I think, you know, when I was in college, I was fortunate enough to run into an alumni of this social organization I was in, and he had worked for a hearing aid manufacturer, and he really got me in for an internship and really got me into the world of Audiology and in in, you know, he really set me up for success in multiple phases within my life, whether that was getting me the internship, I got or, you know, leading to the program, I decided to apply for him. And he accepted that program. I think he played a really instrumental part, though, let’s just really random connection that we met at a football game in college, and someone that that made it really even impact professionally. 

Dr. Mark Syms  26:41  

That’s great. Well, you know, this, this has been a great conversation. A question I do have for you is how can people get ahold of you, Jacob? 

Dr. Jacob Iveland  26:54  

Um, so there are you can visit our website, southbayhearing.com or you just type in South Bay Hearing in we’re just in Torrance, California. And then the best way to get an appointment with me or to get a hold of me, call my office. And if you want me to share my number, yeah. 310-375-6161 that’s probably the best way to go.

Dr. Mark Syms  27:21  

That’s great. So we’ve had Dr. Jacob Iveland here today. He’s from South Bay Hearing. He’s done a great job. He’s been an awesome guest. Thank you so much for coming on to ListenUp! I really appreciate your time. And you sharing your expertise and your personal experience. It’s been really great to hear from somebody who’s proverbially on both sides of the of the of the, of the chair, if you will, you’re you’re the patient and, and the the the doctor, so it’s a great experience. Thank you so much. 

Dr. Jacob Iveland  27:48  

Thanks for having me.

Outro  27:52  
Thanks for tuning in to the ListenUp! podcast. We’ll see you again next time and be sure to click subscribe to get updates on future episodes.

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